Refund Policy
Effective date: September 29, 2026 · Last updated 2026-10-06
This policy covers payments made on All Together — organization subscriptions and one-time RecoView record analyses. Payments are processed by Stripe. It is shown before you pay and linked from every checkout.
Subscriptions
- Subscriptions renew automatically each month until you cancel.
- You can cancel at any time online at train.centercc.com/subscribe/cancel, or by emailing Ramezani@centercc.com.
- When you cancel, you keep access until the end of the period you have already paid for, and you will not be charged again.
- We do not give refunds or credits for partial periods.
RecoView record analyses (one-time payments)
- If an analysis you paid for fails or is not delivered, you get a full refund.
- Otherwise, you may ask for a refund within 7 days of payment if you have not downloaded, exported or otherwise used the result.
- The price is shown before you pay and includes card processing.
How to ask for a refund
Email Ramezani@centercc.com with the subject “Refund request”, the email address you paid with, the date and amount, and what went wrong. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.
Before a chargeback
If something is wrong with a charge, please contact us first — we can usually fix it faster than a dispute with your card issuer.